IT SERVICE MANAGEMENT
IT Service Management (ITSM), differing from more technology-oriented IT management approaches like network management and IT systems management, is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
The Team at Phoenix Evolution Consulting have successfully delivered a number of endeavors within the IT Service Management field such as the renegotioation and redesign of a suite of KPIs and SLAs and the integration of ITIL into a frontline Service Desk environment.
OPERATIONS MANAGEMENT
IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.
The Team at Phoenix Evolution Consulting have delivered Operations Management services for an NHS Trust in Northern England in the absence of available resource and successfully guided the Trust through three major incidents along with overseeing the delivery of two high-profile projects.
PROJECT MANAGEMENT
The objective of project management is to produce a complete project which complies with the client's objectives. In many cases the objective of project management is also to shape or reform the client's brief in order to feasibly be able to address the client's objectives. Once the client's objectives are clearly established they should influence all decisions made by other people involved in the project.
The Team at Phoenix Evolution Consulting have successfully delivered a number of projects such as the redesign of a Service Management function including renegotioated Service Level Agreements (SLA) and Key Performance Indicators (KPI), the introduction of a Private Cloud (PvC) into the UK market, the complete redesign of a Change Management function and the sucessful roll out of Office 365.
BUSINESS ANALYSIS
Business analysis has emerged as a core business practice in the 21st century. As the vital link between a firm’s information technology capabilities and its business objectives, skilled business analysts contribute to the profitability of companies large and small, in most every industry.
The Team at Phoenix Evolution Consulting have successfully delivered Business Analysis services across a number of projects including the introduction of a Private Cloud (PvC) into the UK market and the complete redesign of a Change Management function.
CHANGE MANAGEMENT
Change management incorporates the organizational tools that can be utilized to help individuals make successful personal transitions resulting in the adoption and realization of change.
The Team at Phoenix Evolution Consulting have recently delivered a complete redesign and redevelopment of a Change Management function across Policy, Process, Procedure and Structure with the focus on streamlining it.
PROGRAMME MANAGEMENT
Programme management is the coordinated management of projects and change management activities to achieve beneficial change. General. A programme usually starts with a vision of a changed organisation and the benefits that will accrue from the change..
The Team at Phoenix Evolution Consulting have recently delivered the first phase of a multi-million pound Transformational Programme for a major Trauma Center in the North of England. During the first phase deliverables were a pilot Project for Microsoft Office 365, management of a Windows 10 rollout, the decant of a Data Center, a Network refresh and the implementation of robust governance across the Programme Management Office.
ENTERPRISE ARCHITECTURE
Enterprise architecture applies architecture principles and practices to guide organizations through the business, information, process, and technology changes necessary to execute their strategies
